Privacy Policy

Last updated: 10 June 2025

TechAura Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at techauraltd.com/ or contact us about our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

TechAura Ltd is a company registered in England and Wales. We are the data controller for personal data collected through this website.

Contact: info@techauraltd.com
Website: https://techauraltd.com/

2. What Personal Data We Collect

We may collect the following personal data when you use our website or contact us:

  • Identity data: your full name
  • Contact data: email address and telephone number
  • Enquiry data: the content of messages you send us via our contact form
  • Technical data: IP address, browser type and version, time zone, operating system (collected automatically via server logs and cookies)
  • Usage data: information about how you use our website, such as pages visited and links clicked

We do not collect any special category data (such as health, race, religion, or biometric data).

3. How We Collect Your Data

We collect personal data through:

  • Contact form: when you submit an enquiry or request a quote on our website
  • Email and telephone: when you contact us directly
  • Cookies and analytics: automatically when you browse our website (see Section 8)

4. Why We Use Your Data (Legal Basis)

We only use your personal data where we have a lawful basis to do so:

  • Legitimate interests – to respond to your enquiries, provide quotes, and communicate about our services
  • Contract performance – to deliver services you have engaged us to provide
  • Legal obligation – where we are required to process your data by law
  • Consent – where you have given us clear consent, for example to send marketing communications

5. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide quotations
  • Deliver IT services and support you have requested
  • Manage our business relationship with you
  • Improve our website and services
  • Comply with legal and regulatory obligations
  • Send service-related communications (not marketing, unless you have consented)

We will never sell your personal data to third parties. We will never use your data for purposes other than those described in this policy.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share it with trusted third parties only where necessary:

  • Hosting providers: our website hosting provider stores data on secure servers
  • Email service providers: used solely to send and receive communications
  • Professional advisors: such as lawyers or accountants, under strict confidentiality obligations
  • Legal authorities: where required by law or court order

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Enquiry data: up to 12 months from the date of your last contact, unless you become a client
  • Client data: for the duration of our working relationship and up to 7 years thereafter (as required by UK tax and accounting law)
  • Website usage data: up to 26 months

After these periods, your data is securely deleted or anonymised.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: necessary for the website to function correctly
  • Analytics cookies: to understand how visitors use our site (e.g. Google Analytics, if enabled). These are only set with your consent.

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect how the website functions.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: you can request a copy of the personal data we hold about you
  • Right to rectification: you can ask us to correct inaccurate or incomplete data
  • Right to erasure: you can ask us to delete your data where there is no lawful reason to retain it
  • Right to restrict processing: you can ask us to limit how we use your data
  • Right to data portability: you can request your data in a structured, machine-readable format
  • Right to object: you can object to processing based on legitimate interests
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@techauraltd.com. We will respond within 30 days. There is no charge for making a request.

10. Data Security

We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

  • SSL/TLS encryption on our website
  • Restricted access to personal data on a need-to-know basis
  • Regular security assessments of our systems
  • Secure email communications

No method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

11. International Transfers

We primarily store and process your data within the United Kingdom. If we ever transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as using providers covered by UK adequacy regulations.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their own privacy policies before submitting any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

14. How to Complain

If you are unhappy with how we have handled your personal data, please contact us first at info@techauraltd.com so we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

15. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact us:

TechAura Ltd
Email: info@techauraltd.com
Website: techauraltd.com/
Registered in England and Wales